The 100% ServiceNow company in Grand-Duchy


SPOC Luxembourg is a team dedicated to supporting customers with their ServiceNow Platforms. The company has the ServiceNow expertise and local market experience to cover all of your requirements.

Benefit from full ServiceNow Lifecycle including Project Definition, Analysis & Design, Implementation, Training & Support.

Project Insights

An Overview To Gathering Requirements

The 8 Steps For A Successful Project

An Overview To Gathering Requirements

Implementing ServiceNow demands input from our customer. Our job as their partner is to guide them.

Delivering successful ServiceNow projects takes all the team to work together through each step. Here you can view the main milestones SPOC takes during a project.

The 8 Steps For A Successful Project

We work directly with customers to align their requirements with the capabilities of the ServiceNow platform.

Before implementing a solution, it’s imperative that the requirements and needs of the customer are well understood.

SPOC Services


SPOC’s Project Team support customers through the entire project lifecycle.

ServiceNow projects are delivered using a hybrid approach. A mixture of onsite consultancy and remote development offers the perfect combination for risk mitigation and competitive value. As part of the SPOC group, the team use skills honed during the last 8 years of ServiceNow development.

The projects range from new implementations of ITSM, ITOM, and ITBM to Custom Applications designed for customer-specific processes.

Your project has gone live but you still need to maintain your production system.

SPOC’s Support Team can cover all of your requirements. The team offers services for:

  • Platform Upgrades
  • Incident Management
  • Service Requests
  • Change Requests

The dedicated ServiceNow support team sits independently from the project team. They are solely focused on providing fast, efficient and effective assistance to all of your BAU requirements.

The team use the ServiceNow system to manage tickets and reporting, which means you will have full visibility into each Incident or Change Request as well as the effort logged by the support team.

Taking a project from the initial concept or raw needs to the implementation isn’t always straightforward. It takes time and requires the skills of people with the knowledge of the processes and business environment.

SPOC facilitates this service locally, utilising trained and highly effective resources to elicit requirements from stakeholders.

The team frequently builds process and data models to represent the requirements, providing a suitable project foundation for future delivery.

The team supports improvement programmes, helping to structure ServiceNow Roadmaps to align the platform with strategic objectives.

Successfully implementing ServiceNow is only part of the change process. It’s important that the teams using the system have the knowledge and skills to utilise the platform and extract the most value.

With SPOC you can get trained by an Accredited ServiceNow expert. With access to the following training:

  • ServiceNow Fundamentals,
  • Advanced System Administration,
  • Scripting,
  • Service Mapping.

In addition, you can also benefit from custom sessions focused on your specific ServiceNow related requirements.

Check Training Dates

Contact Us


Anna Cwalina

Customer Success Manager

+48 510 095 401 anna.cwalina@spoc.pl

Bruno Simioni

Engagement Manager

+352 661 199 847 bruno.simioni@spoc.eu